Agency Report Card

Dear Valued Client,

You may be receiving an e-mail survey from our corporate offices in the upcoming weeks.  If you are the recipient of one, I would greatly appreciate it if you could take a few minutes to fill it out.  By doing so, you'll be completing a report card for my agency.  Clients completing these surveys will not be sent another for at least 1 year per email address.

My agency goal is to always treat you with respect and to answer all of your questions in one phone call whenever possible.  We strive to handle your requests accurately and quickly, explaining any premium changes as well as providing any necessary follow-up. This includes making coverage offerings, providing guidance in selecting coverage options that seem to best suit your needs, and offering periodic coverage reviews.

This survey is how our agency is graded.  It is my hope that you'll be able to answer the  survey by offering a grade of 9 or 10 which states that you're "completely satisfied"  with my agency.  My agency staff strives to be the best that we can be and they are anxiously awaiting this ongoing agency grade report. If you would be unable to provide us a 9 or 10 grade, then please contact us and allow us to discuss how to make you "completely satisfied".

We recognize that there are things that we can control and those which we cannot; we hope that you recognize this as well.

So, please keep in mind that we do not control rates and claims procedures, these are handled at the corporate level ... We do control the service our agency delivers to you.

If we have failed to meet any of these goals, or you have had trouble reaching my agency please let me know.

I'm proud to be your agent, and I appreciate your continued business!

Ryan Lange
The Lange Agency, Inc.
Allstate Retirement and Insurance Services
Office: 440.526.4800   Fax: 440.526.0948